Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How long does it take for you to complete my order?
2. Can I get a proof?
3. Why do I need to look at a proof if I've already given you everything I need to have done?
4. We sometimes have challenges creating files that are ready for full color process printing, can you help?
5. We've had challenges with the color that we get off our monitor and ink jet vs. the finished printed piece, can you explain?
6. How do I go about getting an estimate from you?

1. How long does it take for you to complete my order?
   Our state of the art waterless, digital presses allow us to complete most jobs within 24 hours from recieving a print ready file. Turn around will depend on quantity, bindery and proofing requirements, so please contact us with your job specifications.
   
   
2. Can I get a proof?
   We can provide you with a full color mock up proof as well as a press proof depending upon your needs. Please contact us with your job requirements.
   
   
3. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
4. We sometimes have challenges creating files that are ready for full color process printing, can you help?
   Absolutely! Our staff is fully prepared to fix minor file problems as well as provide you with recommendations and tips for building files that will print in full color. Check our Resources and Support for additional information.
   
   
5. We've had challenges with the color that we get off our monitor and ink jet vs. the finished printed piece, can you explain?
   There are some small differences between what you see on your computer screen and what your finished product will look like. Scanners and digital cameras create images using combinations of just three colors: Red, Green and Blue (called "RGB"). These are the colors that computers use to display images on your screen. But printing presses print full color pictures using a different set of colors: Cyan (blue), Magenta (red), Yellow and Black (called "CMYK"). So at some stage your RGB file must be translated to CMYK in order to print it on a printing press. This is easily done using an image editing program like PhotoShop or Corel PhotoPaint. It´s best if you do the RGB-to-CMYK conversion of your images yourself. You will have more control over the appearance of your printed piece if you convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, we do a standard-value conversion to CMYK, which may not be perfectly to your liking. We want you to be happy, so please, take the time to prepare your file properly. We cannot be responsible for sub-par results if you furnish low-res images or RGB images. Be aware that it is possible to make colors in RGB that you can´t make with CMYK. They are said to be "out of the CMYK color gamut". What happens is that the translator just gets as close as possible to the appearance of the original and that´s as good as it can be. It´s something that everyone in the industry puts up with. So it´s best to select any colors you use for fonts or other design elements in your layout using CMYK definitions instead of RGB.
   
   
6. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.